What If Your Direct Says No To Change?

What happens when you ask a direct to change for the better and they say no? Are they resisting all changes now? Is there something going on you don’t know about? Are they going to be a problem going forward? Are they developing an attitude? Uh-oh.

At first glance it might seem like a pretty big deal, but it’s actually not. The Manager Tools Feedback Model makes it easy to address.

You’re giving negative feedback to one of your directs. Say they missed a deliverable deadline. You follow the model. “Can I give you some feedback?” Sure, they say. “When you miss a deliverable deadline, your teammates have to delay their work that depends on yours. Can you work on that?”

And they answer: “No.”

Wow. That seems like a pretty big deal. But it’s really not, and here’s how to address it.

This Cast Answers These Questions
  • What do I do when a direct says no when I ask him to change?
  • How do I help directs get comfortable with changing?
  • Can a direct professionally resist change?

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