I have what I thought was a rather simple question. Since I can't find answers anywhere, I am guessing it's not as simple as I thought.
I have been a manager in my current position for about 2 yrs. Prior to my coming to my organization, the department performance (and expectations) were very low, and employees we generally rated a "successful" based on low expectations.
Since coming on-board I've hired two employees, both of whom exceed *my* expectations which means performing light years beyond the organization's expectations.
As a philosophy, I think employees are (or should be) expected to meet the changing needs of an organization. However, in the real world, I'm wondering if this is in fact realistic. My dilemma is this; as I see it, the expectations of the department are evolving and those employees who have been there for years under lesser-demanding regimes have to step it up. On the other hand, I'm wondering if it's fair for me to raise the bar (of expectations) for staff who were told they were doing fine for years, even though bases on my standards are performing at a sub-par level.
Since seeing the increased output from my departments' (star performers), the organization is raising it's expectations. Unfortunately, it is only the two stars that can do the higher level work. That's raising the demands on them, while the others perform at the same level as they always have. I've been trying to coach them, train them, and motivate them, but I am beginning to believe they are either unwilling or unable to meet the performance I expect.
The question I have is - is it fair for the expectations for employees to change based on a new manager or evolving organizational needs?
Again, it seems like a no-brainer to me, but then when it comes to implementation, I feel a little guitly at the thought of having to fire someone when until now, they were told they were doing ok (not great, but ok).
Thanks all,
Port107

Re: Meeting changing organizational needs
[quote="jasonls"]The question I have is - is it fair for the expectations for employees to change based on a new manager or evolving organizational needs?[/quote]
Yes, only if you are willing to work with them, through one-on-ones, feedback, coaching, and delegation to help them improve.
Meeting changing organizational needs
No, it is not fair, and yes, it is OK for you to change your expectations about what your team should be. In fact, you have a responsibility to the organization to be profitable, right? Part of that means doing more with what you have. Every member of your team should be expected to grow. With your new hires, the bar has been set higher and it's time for the existing team to step up, end of story. Is it fair? No. Should you feel guilty? No -- as long as you do what Tom says above: help them develop.
Meeting changing organizational needs
I am part of what I would call an underperforming organization. I am terrified of loosing my job and laying off my staff because my management doesn't expect much of the organization and it shows. I set high expectations of my portion of that group and we outperform the entire department. Problem is that the larger org is weighing us down.
Please set high standards! Your staff needs them, wants them and if they don't understand the need for them, you are not doing your job.
Thank you
Your responses were closely in-line with what I expected. It's funny; a common piece of feedback my manager gives me is I need more confidence and to trust my instincts more. The result? Instead of asking him for feedback, I look elsewhere. :)
Anyway, thanks much for the feedback. It's been helpful. As I said, I expected the responses I recieved, but wanted to make sure I was on the right track. I have done extensive coaching, feedback and offering training and development for my lower performers. It's been two years, and it's included specific issues on the last two annual reviews, as well as during 1:1s. Also, I've tried peer-reviews and teaming up and that's helped somewhat with one individual, the other just thinks I have my "favorites" and it's not about performance.
Anyway, thanks again. The organization, especially my department is indeed changing and for those high performers, it's pretty morale-draining when they have to carry the weight for under-performers. I'd hate to lose them and put the department back to the old (low) performance model.
Jason